Understanding customers and the detection of real causes of problems are inevitable for high quality customer service. The criterion of providing quality service for foreign visitors is that employees communicate and react convincingly in foreign language, too.
The goal of the training is to achieve that staff in direct contact with guests - receptionists, hosts and guesthouse owners - would carry out their job with skills of international standards.

What the training provides You:

a toolkit for achieving contentedness of guests
development of commmunication with customers

WORKSHOP:

Customer care in practice
Customer care in situational activities and simulations
Analysis of participation and performance, feedback

Training Appointments and Participation Fees:

English Trainings and Workshops:

8-9. March 2011, 23. March 2011 (Budapest)
19-20. Apr. 2011, 6. May 2011 (Pécs)

Participation Fee (Participant/Price):

10 / 210 000 ft
9 / 210 000 ft
8 / 230 000 ft
7 / 230 000 ft
6 / 260 000 ft
5 / 260 000 ft

Duration: 2 + 1 days (24 hours)

The training is accreditated, can be settled from vocational training resources.

The price includes the written material, the price of the lunch and the refreshment.

Application deadline: 20 days before the trainings begin.

For further information and application form please contact with our co-workers on the following email address:

training@jazzcommunication.hu

e-mail:	Nyilvántartási szám:	Akkreditációs lajstromszám:
training@jazzcommunication.hu	00636/2008	AL-2031

2008 MarkCon