Effective Customer Care

Find common ground and satisfy

In the eyes of customers the most important representatives of a company are the staff they are in contact with, and their individual skills are key factors of customer contentedness. Undertanding the customers and detection of real cause of problems are inevitable for high quality customer service.

What the training provides You:

• advantages of high quality services
• customer expectations and contentedness
• the role of perception
• relations between personality styles and customer types
• problem-solving
• handling/dealing with difficult customers

Recommended to:

Colleagues from the field of customer service and communication, employees of service providing companies and enterpreneurs who want to widen the scope of their skills.

Training Appointments and Participation Fees:

English Trainings and Workshops:

• 2010. nov. 30-dec.1., 2010. dec. 10. (Budapest)
• 2011. ápr. 12-13., 2011. ápr. 29. (Budapest)
• 2011. febr. 10-11., 2011. febr. 25. (Pécs)

Participation Fee (Participant/Price):

• 10 / 210 000 ft
• 9 / 210 000 ft
• 8 / 230 000 ft
• 7 / 230 000 ft
• 6 / 260 000 ft
• 5 / 260 000 ft

Duration: 2 + 1 days (24 hours)

The training is accreditated, can be settled from vocational training resources.

The price includes the written material, the price of the lunch and the refreshment.

Application deadline: 20 days before the trainings begin.

For further information and application form please contact with our co-workers on the following email address:

training@jazzcommunication.hu